{"id":12,"date":"2025-04-20T08:51:13","date_gmt":"2025-04-20T08:51:13","guid":{"rendered":"https:\/\/cvekarasilva.mk\/?page_id=12"},"modified":"2025-06-22T14:57:55","modified_gmt":"2025-06-22T12:57:55","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/cvekarasilva.mk\/en\/refund_returns\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

Refunds may be made in the following circumstances:<\/p>\n\n\n\n

\u2013 If the order is canceled no later than 72 hours before the scheduled delivery date and interval. Cancellation of the order is made exclusively by sending an email to info@cvekarasilva.mk<\/a> in which you will submit a written request for cancellation of the order and proof of the order being placed. In the event that the order is canceled no later than 72 hours before the scheduled delivery date, Silva Florist undertakes to return the funds to the customer's transaction account or to the payment card through which the payment was made within 7 days.<\/p>\n\n\n\n

\u2013 In case of inability to deliver the paid products due to the fault of the point of sale. In the event that the paid products are not delivered due to the fault of the point of sale after the expiration of 48 hours from the delivery deadline, Silva Florist undertakes to return the paid funds to the payer's transaction account within 3 business days.<\/p>\n\n\n\n

\u2013 In case of incorrect payment. \u2013 If an incorrect payment or order is made, the customer is obliged to immediately submit a request for a refund of the info@cvekarasilva.mk<\/a>If it is not delivered within 2 hours after payment is made for an order, it will be considered valid.<\/p>\n\n\n\n

SILVA Silvana DOOEL Skopje reserves the right to refund the paid funds reduced by the percentage of commission for each transaction in accordance with the regulations of NLB Bank AD Skopje plus the costs of delivering the product and other costs that may arise in each specific case.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

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