This Privacy Policy contains explanations about the processing of

personal data when visiting and/or using the internet services available on our website www.cvekarasilva.mk.

PURPOSES AND METHOD OF PROCESSING

The subject of processing is data about website visitors.

the page www.cvekarasilva.mk and purchasers of products through this website (hereinafter referred to as the “users”).

For the successful realization of orders, it is necessary to process the data on the name and surname of the customer, delivery address, e-mail address and telephone number. With the help of the mentioned data, we can deliver the desired products, as well as inform the customers about the current status of the order. On behalf of the Silva florist, we undertake to protect the privacy of all our customers. We collect only the specified basic data about the customers (users) that are necessary for processing orders and informing the users in accordance with good business practices and in order to provide quality service. All data about the customers/users

are carefully guarded against loss, destruction, falsification or unauthorized access. Employees of Silva Florist are obliged to respect the confidentiality of your data and to implement measures for their protection.

protection.

In addition to the above data, we collect, analyze and process data regarding the products our users search for and purchase, as well as the pages they visit. We use the data obtained in order to improve the offer and appearance of our website and to provide visitors with simple use and secure and easy shopping.

Personal data are processed in a responsible and transparent manner, in accordance with applicable personal data protection regulations, to the extent necessary and sufficient solely to achieve the purposes of the personal data processing.

When processing personal data, the necessary technical and organizational measures are taken to ensure an appropriate level of security of personal data, including protection against unauthorized or unlawful processing, as well as their accidental loss, destruction or damage.

Personal data that is processed is not shared with third parties except when there is a legal obligation and legal basis for this, exclusively in the cases, in the manner and in the procedure as determined in accordance with the applicable regulations for the protection of personal data. In addition, when authorized entities are engaged to provide postal services for the purposes of delivering ordered products to customers, they, as processors, are obliged to ensure the protection of personal data that needs to be processed in the process of providing their services.

The website www.cvekarasilva.mk is not intended for persons under the age of 18. Silva Florist does not aim to collect and process personal data of persons under the age of 18. In the event that a person under the age of 18 has provided their personal data without the consent of their parents and/or guardians, we should be notified immediately via the contact information listed below.

The website www.cvekarasilva.mk uses "cookies" to help users customize their Internet experience. A "cookie" is a text file that is assigned to the hard drive of the user's computer by the network server. "Cookies" cannot be used to launch a program or transmit a virus to the user's computer. They are assigned only to users and can be read by the network server in the domain that sent them to you. One of the primary purposes of "cookies" is to provide you with conveniences that will save you time. Details of the Cookie Policy are available at the following LINK.

Personal data processed via the web

the page www.cvekarasilva.mk may be used for direct marketing. We provide users with choices, including the ability to withdraw consent to the processing of their personal data at any time.

direct marketing purposes. Details of the Policy on the use of personal data for direct marketing purposes are available at the following LINK.

Personal data submitted through the website is stored for as long as necessary to fulfill the purposes for which the personal data is processed, with the following deadlines applying:

  • data provided for the realization of orders and payments are kept until the completion of administrative and accounting procedures, while data on payment debits are kept for 10 years from the date of issuing the bill/invoice;
  • data provided during registration, login, as well as for marketing purposes are stored until the consent is withdrawn, i.e. until a request for data deletion is implemented;

USER RIGHTS

Users have the right to be informed about the processing of their data.

personal data, as well as have the right to request access, correction or deletion of personal data, restriction of the processing of their personal data or to file an objection.

Users have the right to withdraw their consent to the processing of their personal data at any time.

CONSENT AND CHANGE OF TERMS

The use of our services implies the user's agreement with the stated terms of use. We undertake to adhere to all

previously stated, and all changes to the terms and conditions become effective only after publication on this website.

CONTACT

All questions and requests regarding the processing of personal data through the website www.cvekarasilva.mk and regarding this Privacy Policy, users can refer to the following contact:

  • Phone: 389 78 300 440 – Davor Dimkovski

email: info@cvekarasilva.mk